Shipping & Returns
SHIPPING AND RETURNS
SHIPPING POLICY
Once your order is placed, we process and ship it within 1 business day. Delivery typically takes 3-5 business days, though times may vary depending on your location and unforeseen circumstances.
Please note that any delays or damages caused by shipping carriers are not our responsibility. We also recommend providing accurate shipping information to avoid misrouted or undelivered products.
In the event that your package goes missing, we will help as much as possible, however ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
If your order arrived damaged, incomplete, or incorrect, please contact us at hello@trydailykind.com immediately. We may require photos of the damaged product and packaging.
RETURNS & REFUNDS POLICY
MONEY-BACK GUARANTEE
You can try Daily Kind risk-free. If you are unhappy with your purchase for any reason, please contact us at hello@trydailykind.com. We are happy to issue a refund within 30 days of you receiving your first order of Daily Kind.
We strongly recommend you contact us before initiating your return, to ensure the proper processing of your refund. If you return items without contacting us beforehand, it may be difficult for us to properly identify the items, which can result in a longer processing time for your refund or even nullify it altogether.
Please note that if you ship unwanted items to an incorrect address without contacting us for return information, we cannot take responsibility for refunding or reshipping those items.
To qualify for a return, you must return all the items in your order in their original packaging. You are responsible for covering the cost of return shipping.
Again: We are happy to issue a refund within 30 days of you receiving your first order of Daily Kind. You must email us the tracking information on any return shipments. If you don't email us your tracking information and it does not return to our warehouse, we are unable to issue a refund.
We will not provide any refunds for products returned to us past 30 days from the initial purchase. No exceptions.
We do not accept returns of open products after the first order.
The 30-Day Money Back Guarantee is available under following circumstances:
- Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID within 30 calendar days from the date you receive your purchase.
- Return must be authorized by via email.
- Item must be returned in its original & resell condition; packaging must not be broken where applicable.
- Return postage and handling is buyer's responsibility.
- Refund does not include original shipping cost. Refund method will be determined by Daily Kind.
- Because of the nature of some products, we do not offer exchange or refunds on non-broken products under any circumstances.
RETURNS OF UNOPENED ITEMS
To qualify for a return, the product must be in its original packaging and in unopened and unused condition. We reserve the right to refuse any returns that do not meet these criteria. Please note that you are responsible for the cost of shipping the unopened product back to us, and we recommend using a trackable shipping service to ensure that the product is safely delivered to our warehouse. You should email us tracking so we can check the status of your return. If you don't provide tracking and the returned package does not arrive at our warehouse we can not issue a refund. Upon receipt of the returned unopened product, we will issue a refund for the purchase price of the product.
UNDELIVERED OR RETURNED TO SENDER
In the event that a product is returned to us due to an incorrect or incomplete address, we will not be held responsible for reshipping the product. We may issue a refund for the product, minus any shipping costs, provided the product is returned in its original condition.
In the event that a shipment is returned to us as Undelivered, you may receive a replacement/ full refund for the products ordered.
Alternatively, we can reship the order after collecting an additional shipping fee. It is important to note that this policy does not apply to Refused Packages.
We will not accept requests for replacements or refunds for orders past 30 days of delivery.
DAMAGED PACKAGES
Should you encounter any damaged goods in your order, please get in touch with our customer support team at hello@trydailykind.com. For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We'll promptly investigate the matter and, if the issue is verified, we'll make arrangements to send you a replacement for the damaged item. No replacements will be sent without proof that the package came damaged.
We will use this information to help you with your order, and eliminate errors in future.
We will not accept requests for replacements or refunds for orders past 30 days of delivery.
REFUSED PACKAGES
If you refuse a package, please be aware that the package will incur a return shipping fee. This fee will be deducted from your refund. We will not know the exact amount of the fee until we are charged by the shipping agent. By refusing your package, you accept the responsibility of paying this return fee.
It is important to note that refused shipments/packages can get lost in the return process and may not be returned to us. In such cases, if you refuse your shipment and it does not return to our warehouse, we will not be able to issue a refund. Please keep this in mind when considering refusing a shipment, as we cannot be held responsible for lost refused packages.
For this reason, we recommend you accept the package and contact us to properly process a return rather than refuse it.
ORDERING
MODIFYING ORDERS
If you have placed an order, and then decide that you would like to modify it for any reason, please email us immediately at hello@trydailykind.com. If a packing slip has not been created for the order, we can modify or cancel. If a packing slip has already been created, we will not be able to edit the original order.
DUPLICATE ORDERS
Please be advised that Daily Kind assumes no responsibility for any duplicate orders placed by customers online. It is the customer's responsibility to ensure that duplicate orders are avoided. In the event that a duplicate order is placed, all return guidelines as laid out in the Return Policy will apply.
CANCELATION POLICY
Customers can cancel their subscription at anytime. We do advise allowing sufficient time to try out our gummies before cancelling in order to feel the full benefits of our product. To cancel, customers must log into their account on our website and follow the cancellation process. Customers will not be charged any further fees or receive additional shipments once the subscription is canceled. For any questions or assistance with the cancellation process, customers can reach out to our customer support team at hello@trydailykind.com
Please note that by placing an order and subscribing to our product, you agree to adhere to the cancellation policy outlined above.